5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of continuing quality management processes.
Safety guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, then you are able to see whether or not they are doing their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine whether the protector organization is doing their job including running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it is crucial to employ a system of verification and quality management to make sure that problems connected with the lack of doing these tasks don’t start to occur.
In this article we’ll discuss five (5) easy steps to enhancing your security guard service and achieving what you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they can start working as security guards. If your state is one of these states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and inquire does it look decent.
It is also your security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen whether the protector is a fantastic fit for your property is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation will tell you a good deal on what to expect from that guard and it provides you a chance to request another guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each guard to the company itself, in many cases the guard’s orientation to his assigned land isn’t as complete. We call the orientation for the assigned land”Website Specific Training”. Find out what your website specific training looks like:
• Can it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long does the security company double bank? (Double banking is the process of having a seasoned guard working in the same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the answer to each of the questions and be certain that they match what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their work isn’t important and they start to see themselves as less of a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
If your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your premises. These tracking systems allow the security guard company to monitor the log and time the action of the guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports which empower the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard company provides a way of earning certain that each guard is secure and alert. By having guards check-in regularly with the security guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security while you aren’t there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure that they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be sure that the adviser isn’t actually a security guard company. If so, your audit is sure to turn up problems with your current security guard company.